Auto-Responder

The Auto-Responder lets you create automated replies that trigger when a customer sends a message containing specific keywords. This handles common questions instantly without manual effort.

Accessing Auto-Responder

Click Auto-Responder in the sidebar to view and manage your automated responses.

How It Works

1. A customer sends a message to your connected Facebook page
2. MarketDragon scans the message for matching keywords
3. If a match is found, the configured response is sent automatically
4. If no match is found, the message appears in Conversations for manual reply

Creating an Auto-Response

1. Click Add Auto-Responder
2. Configure the trigger:
   • Keyword(s) -- The word or phrase that triggers this response (e.g., "hours", "pricing", "location")
   • Match type -- Exact match or contains
3. Write the response message
4. Choose which connected pages this auto-responder applies to
5. Click Save

Example Auto-Responders

Managing Auto-Responders

• Edit -- Click an auto-responder to update its keyword or message
• Disable -- Toggle an auto-responder off without deleting it
• Delete -- Remove an auto-responder permanently

Best Practices

• Keep responses friendly and helpful
• Include a question at the end to encourage further conversation
• Set up auto-responders for your most frequently asked questions
• Review your Conversations inbox regularly for messages that did not match any keyword

Tip: Start with 3-5 auto-responders covering your most common questions, then expand based on what customers ask.

Next Steps

• Create AI Personas
• Build Questionnaires