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Messenger & Automation Beginner 7 min read

Managing Messenger Conversations

Learn how to handle customer conversations efficiently through MarketDragon

Managing Messenger Conversations

Handle all your Facebook Messenger conversations in one place. This guide covers the essentials of customer communication management.

Accessing Messenger

  1. Click Messenger in the sidebar under Communication
  2. You'll see all conversations from connected pages
  3. Unread messages are highlighted

Understanding the Interface

Conversation List

The left panel shows:

  • All conversations sorted by recency
  • Unread message indicators
  • Customer name and last message preview
  • Page identifier (if multiple pages connected)

Message View

The center panel displays:

  • Full conversation history
  • Message timestamps
  • Sent/delivered/read status
  • Media attachments

Customer Details

The right panel shows:

  • Customer profile information
  • Conversation tags
  • Quick actions
  • AI-generated summary

Responding to Messages

Manual Response

  1. Click on a conversation
  2. Type your message in the input field
  3. Press Enter or click Send

Quick Replies

Use pre-saved responses:

  1. Click the Quick Reply icon
  2. Select from your saved templates
  3. Customize if needed
  4. Send

AI-Assisted Responses

Let AI help craft responses:

  1. Click Generate Response
  2. AI analyzes the conversation context
  3. Review the suggested reply
  4. Edit and send

Conversation Features

AI Summary

Get instant conversation insights:

  • Key topics discussed
  • Customer sentiment
  • Action items identified
  • Recommended next steps

Tags and Labels

Organize conversations with tags:

  1. Click Add Tag
  2. Select existing or create new
  3. Filter conversations by tags

Assignment

Route conversations to team members:

  1. Click Assign
  2. Select team member
  3. Add optional notes

Conversation Actions

Action Description
Archive Hide from inbox, keep history
Mark Unread Flag for follow-up
Delete Remove conversation (irreversible)
Export Download conversation transcript

Best Practices

  1. Respond quickly - Aim for under 1 hour response time
  2. Use templates - Save time with common responses
  3. Be personal - Customize AI suggestions
  4. Follow up - Don't leave conversations hanging
  5. Tag consistently - Makes reporting easier

Keyboard Shortcuts

Action Shortcut
Send Message Enter
New Line Shift + Enter
Next Conversation ↓
Previous Conversation ↑
Archive A
Quick Reply Q

Next Steps

  • Set up Auto-Responder
  • Create AI Personas
  • Configure Questionnaires
  • Build Nurture Sequences