Privacy Policy

1. Introduction Bloop ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered marketing automation platform.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, email address, phone number, company details
• Profile Data: Professional information, preferences, and settings
• Billing Information: Payment details, billing address, and transaction history

2.2 Content and Usage Data

• Marketing Content: Templates, captions, prompts, and campaigns you create
• Chat Data: Conversations and interactions through our chat templates
• Analytics Data: Performance metrics, engagement statistics, and usage patterns

2.3 Technical Information

• Device Data: IP address, browser type, operating system, and device identifiers
• Usage Logs: Pages visited, features used, and time spent on the platform
• Cookies: Session data, preferences, and authentication tokens

3. How We Use Your Information

3.1 Service Provision - Provide and maintain the Bloop platform - Process transactions and manage subscriptions - Deliver customer support and respond to inquiries

3.2 AI and Machine Learning

• Generate marketing content and suggestions
• • Analyze performance to improve recommendations
• • Personalize user experience and platform features

3.3 Communication

• Send service updates, notifications, and security alerts
• Provide marketing communications (with your consent) - Respond to support requests and feedback

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

• Payment Processors: Xendit and other secure payment providers
• Cloud Infrastructure: AWS, Google Cloud, or similar services
• Analytics Providers: For service improvement and optimization

4.2 Social Media Integrations

• Facebook: For page management and content posting
• Other Platforms: As you authorize through our integrations

4.3 Legal Requirements - Comply with legal obligations and court orders - Protect our rights, property, and safety - Prevent fraud and ensure platform security

5. Data Security

5.1 Security Measures - Industry-standard encryption for data transmission and storage - Regular security audits and vulnerability assessments - Access controls and authentication requirements

5.2 Data Retention - Personal data retained as long as necessary for service provision - Content data may be retained to improve AI models (anonymized) - Account data deleted within 30 days of account termination

6. Your Rights and Choices

6.1 Access and Control - Access, update, or delete your personal information - Download your data in a portable format - Opt-out of non-essential communications

6.2 Cookie Management - Control cookie preferences through browser settings - Opt-out of analytics cookies while maintaining functionality - Understand that some features may be limited without cookies

7. International Data Transfers - Data may be processed in countries other than your residence - We ensure adequate protection through standard contractual clauses - Your consent includes agreement to international transfers

8. Children's Privacy - Our Service is not intended for users under 18 - We don't knowingly collect information from minors - Parent or guardian consent required for users under legal age

9. Changes to Privacy Policy - We may update this policy to reflect changes in practices - Material changes will be communicated through the platform - Continued use constitutes acceptance of updated terms 

10. Contact Information For privacy-related questions or requests:-

• Email: [email protected]
• Data Protection Officer: Jose Lo Jr.
• Address: 78 Veloso St. Obrero Davao City 8000

Last Updated: September 28, 2025