Terms of Service
1. Acceptance of Terms
By accessing and using Bloop ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our AI-powered marketing automation platform.
2. Description of Service
Bloop is an AI-driven marketing automation platform that provides:
- Company Management: Create and manage multiple company profiles
- Team Collaboration: Invite team members to collaborate on marketing campaigns
- AI Content Generation: Generate marketing templates, captions, and professional prompts
- Chat Templates: Create interactive chat templates with postback functionality and URLs
- Lead Generation: Capture and manage leads from chat interactions and social media comments
- Social Media Integration: Connect and manage Facebook business pages
- Analytics and Reporting: Track performance metrics and gain insights into your marketing efforts
3. User Accounts and Registration
3.1 Account Creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 18 years old to create an account
3.2 Account Security
- You are responsible for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
- We reserve the right to suspend or terminate accounts that violate these terms
4. Subscription Plans and Billing
4.1 Plan Tiers
- Free Plan: 1 company, 3 team members, basic features with limited usage
- Starter Plan: 3 companies, 10 team members, enhanced features and higher limits
- Professional Plan: 10 companies, 25 team members, advanced features and premium support
- Enterprise Plan: Unlimited companies, 100 team members, full feature access and dedicated support
4.2 Billing Terms
- Subscription fees are billed monthly or annually in advance
- Annual subscriptions receive a 20% discount
- All fees are non-refundable except as required by law
- Price changes will be communicated 30 days in advance
4.3 Usage Limits
- Each plan has specific limits on companies, team members, and feature usage
- Exceeding limits may result in service restrictions or automatic plan upgrades
- Enterprise customers may request custom limits
5. Acceptable Use Policy
5.1 Permitted Uses
- Use the Service for legitimate marketing and business purposes
- Create content that complies with applicable laws and regulations
- Respect intellectual property rights of others
5.2 Prohibited Activities
- Spam, unsolicited communications, or aggressive marketing tactics
- Harassment, abuse, or threatening behavior toward other users
- Uploading malicious code, viruses, or harmful software
- Attempting to circumvent usage limits or security measures
- Using the Service for illegal activities or fraudulent purposes
- Impersonating others or creating fake accounts
6. Content and Intellectual Property
6.1 Your Content
- You retain ownership of content you create and upload
- You grant us a license to use your content to provide the Service
- You are responsible for ensuring your content doesn't infringe on others' rights
6.2 AI-Generated Content
- AI-generated content is provided as-is without warranties
- You are responsible for reviewing and editing AI-generated content before use
- We don't claim ownership of AI-generated content created through the Service
6.3 Our Intellectual Property
- The Service, including software, designs, and trademarks, is our property
- You may not copy, modify, or reverse engineer our technology
- Any feedback you provide may be used to improve the Service
7. Data Protection and Privacy
7.1 Data Collection
- We collect data necessary to provide and improve the Service
- See our Privacy Policy for detailed information about data handling
- We implement industry-standard security measures to protect your data
7.2 Data Processing
- AI processing may involve analyzing your content to generate suggestions
- We don't use your content to train AI models for other customers
- You can request data export or deletion in accordance with applicable laws
8. Third-Party Integrations
8.1 Social Media Platforms
- Facebook page connections require appropriate permissions
- We're not responsible for changes to third-party platform policies
- Integration features depend on third-party API availability
8.2 Payment Processing
- Payments are processed by Xendit and other secure payment providers
- We don't store complete payment card information
- Payment disputes should be reported immediately
9. Service Availability and Support
9.1 Uptime and Availability
- We strive for 99.9% uptime but don't guarantee uninterrupted service
- Scheduled maintenance will be announced in advance when possible
- Emergency maintenance may occur without prior notice
9.2 Support Services
- Support response times vary by subscription plan
- Free plan: Email support with 48-hour response time
- Paid plans: Priority support with faster response times
- Enterprise customers receive dedicated account management
10. Limitation of Liability
10.1 Service Disclaimers
- The Service is provided "as is" without warranties of any kind
- We don't guarantee specific results from using our AI tools
- You use the Service at your own risk
10.2 Liability Limits
- Our liability is limited to the amount you paid for the Service in the past 12 months
- We're not liable for indirect, incidental, or consequential damages
- Some jurisdictions don't allow liability limitations, so these may not apply to you
11. Termination
11.1 Termination by You
- Cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of your current billing period
- Data may be retained for a reasonable period after cancellation
11.2 Termination by Us
- We may terminate accounts for violations of these terms
- We may discontinue the Service with 30 days' notice
- We'll provide data export opportunities before termination when possible
12. Changes to Terms
- We may update these terms from time to time
- Material changes will be communicated via email or Service notifications
- Continued use after changes constitutes acceptance of new terms
- You may terminate your account if you disagree with changes
13. Governing Law and Disputes
13.1 Applicable Law
- These terms are governed by the laws of [Your Jurisdiction]
- Disputes will be resolved in the courts of [Your Jurisdiction]
13.2 Dispute Resolution
- We encourage resolving disputes through direct communication
- Mediation may be required before litigation
- Class action lawsuits are not permitted
14. Contact Information
For questions about these Terms of Service, contact us at:
15. Miscellaneous
15.1 Entire Agreement
- These terms constitute the entire agreement between you and Bloop
- They supersede all prior agreements and understandings
15.2 Severability
- If any provision is found unenforceable, the remainder remains in effect
- Unenforceable provisions will be modified to the minimum extent necessary
15.3 Assignment
- You may not transfer your rights under these terms
- We may assign our rights to affiliates or in connection with a business transfer
Last Updated: January 23, 2025
By using Bloop, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.